CS Week Conference 36
May 1-4, 2012
Gaylord Texan Resort And Convention Center | Dallas / Fort Worth, Texas
Presenter, Event Sponsor, and Exhibitor
CS Week is the premier utility customer service conference for managers and executives at investor owned utilities, cooperatives, municipalities and government entities. The annual convention features CS Week Executive Summit, CS Week College, the CS Week Synergy Groups, the 60+ workshops of CS Week Conference 36, and the largest Exhibit Hall in meter-to-cash and customer service-related Smart Infrastructure.
Redsson will be sponsoring the Credit & Collections workshop track at this year's conference. The track considers new issues and best practices in the areas of: credit and collections processes; credit and collections software; third party collections; behavior modeling and scoring; data analytics; disconnect for non-payment; revenue assurance; skip tracing; low income credit and collection practices.
Redsson CEO, Rich Schurfeld, along with NSTAR's Director of Billing, Meter Reading Management & Business Planning, Lisa Carloni, will be co-presenting "Revenue Loss from Undelivered Bills" as part of the Billing workshop track. This best-in-class case study will highlight the issues and opportunities that all utility companies face regarding the hidden revenue leaks related to undelivered bills. Workflow processes and "at risk" customers will be identified in ensuring that all undelivered bills are accounted for and revenue identified.
Learn more about CS Week Conference 36
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